Welcome to the Cancellation Policy of trendtales (referred to as "We," "Us," or "Our"), operated by Invicron Solution. We are committed to delivering a seamless and satisfying shopping experience for all our customers. We understand that situations may arise where you need to cancel your order, and our policy is designed to provide clear and transparent guidelines for this process. Our goal is to ensure the cancellation process is as smooth as possible for you. Please take a moment to review our policy to ensure a hassle-free experience. If you require further assistance or have any questions, our dedicated customer support team is here to help. Thank you for choosing trendtales, where your satisfaction is our top priority.
Cancellation Eligibility
While we endeavor to accommodate cancellations whenever feasible, eligibility may vary based on several factors. Orders that have entered processing or have been shipped may not be eligible for cancellation. Additionally, custom-made or personalized items may have specific criteria for cancellation eligibility. To determine if your order is eligible for cancellation, please review its status in your account dashboard or reach out to our customer support team.
Initiating the cancellation process promptly can enhance the likelihood of success. Orders that have entered the shipping process may be subject to additional fees or cancellation restrictions. Please be aware that certain promotional or discounted items may have different rules regarding cancellation eligibility. Our aim is to maintain a fair and transparent cancellation policy, ensuring a positive shopping experience for all our valued customers.
Cancellation Timeframe
Recognizing the importance of providing a reasonable cancellation timeframe, we offer customers the opportunity to cancel their orders within a specific window after placement. The cancellation timeframe is dependent on the processing status of the order.
Once an order has been processed or shipped, it may no longer be eligible for cancellation. We recommend checking your order's status in your account dashboard to determine if it falls within the cancellation timeframe. Please note that orders made during peak seasons or promotional events may have different cancellation timeframes. Our goal is to provide clarity and flexibility to our customers while ensuring efficient order processing.
Cancellation Process
At trendtales, we aim to simplify and streamline the cancellation process for our valued customers. Log in to your account and head to the 'Order History' section to cancel an order. Locate the specific order you wish to cancel and select the 'Cancel' option. Follow the prompts displayed on your screen to complete the cancellation process seamlessly.
If you encounter any difficulties or have inquiries regarding the cancellation procedure, our dedicated customer support team is available to assist you promptly. Please note that cancellations can only be processed within the specified timeframe and before the order undergoes processing or shipping. Once an order has been processed or shipped, it is no longer eligible for cancellation.
Your understanding and cooperation in adhering to our cancellation procedure are greatly appreciated. This approach ensures a smooth and efficient experience for all our customers. If you have any further questions or require assistance, do not hesitate to reach out to our customer support team.
Refund Procedure
We understand that there are occasions where cancellations become necessary, and we are dedicated to ensuring a seamless refund process for our customers. Once an eligible order has been successfully cancelled, refunds are promptly initiated using the original payment method utilized for the purchase.
In the event you have any concerns or inquiries regarding your refund, our dedicated customer support team is readily available to assist you every step of the way. Rest assured, we are committed to providing a hassle-free refund experience for all our valued customers.
Exceptions to Cancellations
While we endeavor to accommodate cancellations whenever feasible, certain exceptions to our cancellation policy do exist. Orders for personalized or customized items may not be eligible for cancellation once production has commenced. Additionally, orders that have already undergone processing, packaging, or shipment may not be cancelled.
Special promotions, clearance sales, or limited-edition items may also be subject to unique cancellation policies, as clearly outlined during the checkout process. We advise thoroughly reviewing the product details and terms before placing your order to comprehend any applicable exceptions. Our customer support team is here to offer clarification and assistance regarding specific cancellation scenarios. We appreciate your understanding as we strive to strike a balance between flexibility and operational constraints to deliver the best service to our customers.
Legal Disclaimer
At trendtales, we prioritize transparency and aim to provide clear guidelines regarding our cancellation policy. However, it is important to acknowledge that our cancellation policy is subject to change without prior notice. While we endeavor to ensure the accuracy and reliability of the information provided, we cannot guarantee that all information on our website is free of errors or up-to-date. By utilizing our website and services, you agree to waive any claims against us arising from reliance on information provided on our website, including our cancellation policy.
We reserve the right to decline or cancel any order at our discretion, including those that contravene our terms of service or are suspected of being fraudulent. In the event of discrepancies between the information provided on our website and any other communication channels, the information on our website shall take precedence. By placing an order on our website, you acknowledge and accept the terms of our cancellation policy and agree to adhere to them.
In the event you have any questions or concerns regarding our cancellation policy or terms of service, please do not hesitate to contact our customer support team for clarification before proceeding with your order.
Contact Us
For any inquiries regarding our Cancellation Policy, please feel free to reach out to us at invicronsolution@gmail.com. We are here to assist you every step of the way.